Services

The constantly changing epidemiological situation may bring along restrictions on how everyday life is organised and services are provided.

Restrictions in force

In order to avoid the spread of the virus and getting infected, to protect the life and health of the people and to ensure the functioning of the society, it is necessary to follow the enacted restrictions and guidelines. The Government of the Republic in co-operation with the Scientific Advisory Board does a weekly assessment of the virus risk in the country and enacts or eases the measures according to the risk level.

All restrictions »

It is obligatory to wear a mask and ensure dispersion in shopping centres, stores, and different service provision locations (e.g. banks, post offices, beauty salons).

The obligation to wear a mask must be monitored by the service providers and traders on whose sales or service area the person is staying. The service provider or the trader has the right to not allow a person who refuses to wear a mask entry to their sales or service area.

A person visiting a store, a pharmacy, a bank, a beauty salon etc does not have to present a COVID certificate.

If the shopping centre contains different service provision locations (e.g. a cinema, a sports club or a restaurant) that can be entered by presenting a COVID certificate proving vaccination or recovery from the disease, it is obligatory to do so.

To eat on the premises of restaurants, cafes and other public catering establishments, people over the age of 18 have to present a valid COVID certificate proving vaccination or recovery from the disease. All guests 12 years of age and older must wear a mask if the nature of the activity allows.

Young people 12-17 years of age must present a certificate proving vaccination or recovery or a certificate proving a negative result of a PCR or antigen RT test done by a health care service provider in order to eat on the premises. The PCR test must be done no more than 72 hours and the antigen-RT test no more than 48 hours before participating in an event or activity. In addition to a test done by a health care service provider, the result of a rapid test done at a general pharmacy is also valid.

It is not necessary to present the certificate to pick up pre-ordered takeaway or to provide delivery service, as well as on an internal ferry transporting passengers or at a funeral service.

The requirement to disperse has to be taken into account in public indoor spaces. This means that, if possible, at least a two meter distance has to be kept from strangers.

In public indoor spaces it is obligatory to disinfect hands.

A mask must be worn by all persons 12 years of age and older in all indoor spaces meant for public use, including in rooms where the COVID certificate is checked (including entertainment establishments, events, cinemas, theatres, spas).

A mask must be worn in all activities where it is possible due to the nature of the work or activity.

A mask cannot be replaced by covering the nose and the mouth with a scarf, a collar, a visor or anything else. It is highly recommended to wear a medical mask or a mask considered equal to that (e.g. an FFP1-3 mask or a N95 respirator), which is effective in stopping the delta strain of the coronavirus from spreading.

A mask must, for instance, be worn in the store, in the pharmacy, in the service spaces of institutions and enterprises, at the post office, in the library, in public transport, at entertainment establishments, events, cinemas, theatres, spas – in all public indoor spaces where the nature of the activity allows it in the slightest.

If wearing a mask is contraindicated to a person due to health reasons, the person needs to prove it with a corresponding medical certificate.

In commercial and service establishments, the persons responsible for the operations, the service providers and traders on whose sales or service area the person is have to monitor that the obligation to wear a mask is adhered to. The service provider or trader has the right to not allow entry to their sales or service area to a person who refuses to wear a mask.

All persons 18 years of age and older must present a COVID certificate proving vaccination or recovery in order to participate in activities taking place in checked public spaces. A COVID certificate is valid with an identification document.

If vaccination is contraindicated to a person for health reasons, a corresponding medical certificate has to be presented in order to participate.

A COVID certificate has to be presented to participate in sports, training, youth work, hobby activities and informal education, refresher training; at sports competitions, and sports and exercise events; in saunas, spas, water parks and swimming pools; at public meetings and events, including at the theatre, at the cinema, at a concert (including a church concert), at a conference; at museums and exhibition facilities; at entertainment services; at catering establishments in order to eat and drink on the premises.

The organisers have an obligation to check the validity of the COVID certificates with an identification document of the presenter of the certificate.

A COVID certificate is not checked at outdoor events taking place on an unrestricted territory.

In employment relationships, the requirements regarding going to work, including the obligation to present a certificate, are based on the employer’s risk analysis.

People who have been diagnosed with COVID-19 are not allowed to leave their place of residence from the moment they have been diagnosed until they are declared healthy. This also applies to the residents of shelters and safe houses who have to remain in quarantine there.

Those who live with a person who has COVID-19 or who have come in contact with him have to stay in self-isolation for ten days.

It is only allowed to leave home for procuring what is necessary for everyday survival, if it is not possible to do it in any other way, and for being outdoors, if all measures to stop the possible spread of the disease are taken and the instructions of the Health Board are followed.

Self-isolation is not obligatory for close contacts who have

  • been completely vaccinated against COVID-19 and no more than a year has passed since the last dose of the vaccine
  • recovered from COVID-19 within the past six months and been declared healthy by a doctor
  • considered equal to vaccinated, i.e. received one dose of the vaccine after recovery from COVID-19, achieved maximum protection after the last dose of the vaccine and no more than one year has passed since the last dose, or been infected with COVID-19 after receiving the first dose of the vaccine, have recovered from COVID-19 and no more than one year has passed since doing the SARS-CoV-2 test confirming the diagnosis or the date when the diagnosis was confirmed.

Staying in self-isolation is also recommended for people who are vaccinated or recovered from COVID-19 but are living with a person who has been infected. In that case a person should stay home for at least five days and do distance work if possible. If it is not possible to work from home, a family doctor will issue a certificate for sick leave and the person will receive health insurance benefits.

If the close contact with the coronavirus carrier took place in a kindergarten of child care, a general education or vocational school, the children and youths who have not been vaccinated against or recovered from COVID-19 have to remain in simplified quarantine.

Commerce and catering

Avoid unnecessary trips, keep a distance, adhere to the general hygiene rules and wear a mask. If possible, don’t use cash and prefer accepting deliveries contact free.

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Banking and financial services

Reduced incomes and loss of a job can create unexpected difficulties in making payments. In order to avoid going into debt or the existing debt getting out of hand, you should consider in advance how to meet your obligations and where to get help. Every situation can be solved.

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Public transport and getting around

In public transport, wear a mask and keep as much distance with other passengers as possible. Disinfect your hands both when entering and exiting the public transport. Refrain from touching the handlebars with bare hands and do not touch your eyes, mouth or face before you have disinfected your hands. Do not allow your children to put their hands in their mouths either. If possible, move around on foot or on a bicycle.

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Public services and virus safety

The services necessary for ensuring the safety and security of the Estonian society are available. If possible, the services are provided from a distance; measures are taken to limit the spread of the virus if contacts are unavoidable.

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Consumer rights

You have the right to receive compensation for an event that was cancelled, a service that was not provided, or a trip that did not take place. Before an unavoidable trip make sure to get health insurance that covers medical costs related to any kind of viral infection (excl. if a trip takes place to an area of an epidemic).

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Information given by the authorities

The Ministry of Economic Affairs and Communications
The restrictions in force in public transport, sea and air traffic, tourism and travel information, the information on crisis measures directed at entrepreneurs. 

The Ministry of Foreign Affairs
Information on travelling, and opening times of the foreign representations of Estonia.

Consumer Protection and Technical Regulatory Authority
Consumer rights, travel insurance, e-commerce, ventilation of public spaces etc. 

Estonian Transport Administration
The requirements for the safe organisation of driving tests.

The Agriculture and Food Board
Information and instructions for food business operators and animal keepers on how to contain the spread of COVID-19.

The Police and Border Guard Board
Changes and restrictions to crossing the border, information on the public order and identity documents.

Prisons
The work order of prisons, and visitation of prisoners.

Last updated: 15.11.2021