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Medical care, pharmacies

How are the medical specialist treatment visits organised in health care institutions?

Specialist appointments and scheduled treatments take place, but hospitals and health care facilities have different requirements for admissions, examinations, and procedures, such as a negative corona test or wearing a mask.

Detailed information on the requirements of a health care institution can be found on the website of the medical institution or calling the institution´s information number. You can also contact your family doctor or call the family doctor hotline 1220.

In healthcare facilities, it is recommended to keep your distance, wash, or disinfect your hands, wear a mask, use the HOIA mobile app.

People diagnosed with the coronavirus, as well as their family members or other people living with them, must stay at home.

How is medical care guaranteed to people without health insurance?

During the emergency situation, treatment for the virus is considered emergency care to which uninsured persons are entitled during regular times as well (emergency room, ambulance). If an uninsured person suspects that she might be infected, she can contact the nearest family health centre by phone. From there, a person is sent to testing, if necessary, and is given instructions on how to act upon her health concerns. An invoice is presented to the Estonian Health Insurance Fund and the person does not have to pay the fee herself. You can find more info on how to get health insurance from here.

Where should a foreigner who does not have a family doctor in Estonia turn to in order to get tested for the coronavirus?

Foreign nationals and persons without health insurance residing in Estonia must contact the nearest family health centre if they display symptoms. Through the family doctor, all patients with symptoms of upper respiratory viral diseases are referred for testing, regardless of age, co-morbidities and health insurance, including patients who are not on the family doctor's list.

Patients with symptoms of upper respiratory viral disease (regardless if they have a family doctor on register or not) can also turn to the Family Doctor’s Advice Line 1220 (24/7, including public holidays), where a doctor will refer them for coronavirus testing, if necessary (letters of referral will be issued from Monday to Sunday 8.00 to 22.00). On the family doctor's helpline, family doctors and family nurses provide advice in both Estonian and Russian. Advice in English is offered every day from 3 pm to 5 pm.

Testing is performed for a fee for foreigner nationals, at the airport and ports it costs 52 Euros, elsewhere according to the service provider's price list (ranging from 58-75 Euros). Testing for a charge is done by:

More detailed information can also be found at www.koroonatestimine.ee.

Important information:

  • It is mandatory to wear a mask when coming to give a sample.
  • It is necessary to come to give the sample at the exact agreed upon time (not earlier or later).
  • Results are usually returned within 24 to 48 hours after the sample has been given, in a manner agreed upon by the institution that performed the test;
  • To people with an Estonian personal identification code the results are also accessible in the digilugu.ee environment.
  • The laboratory reports the test results to the Health Board, which contacts people who have tested positive.
  • The Health Board recommends remaining in self-isolation until the results have returned.

Where can a foreign national receive health advice in English if they do not have a family doctor in Estonia?

A foreign national staying in Estonia can get advice in case of simpler health problems, instructions for first aid and, if necessary, information on health care organisation by calling the family doctor's information line at +372 6346630 (free of charge if the foreign national has a contract with a local telephone operator and a certain amount of call minutes are part of the contract), when in Estonia, calling the helpline 1220 (price per minute 30 cents in Elisa network, 23 cents per call minute in Tele2 network and 22.78 cents per call minute in Telia network). Caller waiting list may be up to 45 minutes.

On the family doctor's information line, family doctors and family nurses provide advice 24/7 hours a day in both Estonian and Russian. Advice in English is offered every day from 3 pm to 5 pm.

In case of symptoms of the coronavirus, foreign nationals staying in Estonia, and persons without health insurance must contact the nearest family doctor centre. If viral diseases of the upper respiratory tract are suspected (fever, dry cough, difficulty breathing), patients are treated whether they are on the patient list of this centre or not - this is an emergency aid that every general physician must provide. The family doctor then decides whether a test for coronavirus is required.

It is also possible to take coronavirus test for a fee, without consulting a family doctor. There are several testing service providers who offer tests for a fee: Confido https://broneerimine.confido.ee/ , Medicum https://www.medicum.ee/ , SYNLAB https://minu.synlab.ee/toode/koroonaviiruse-maaramine , Qvalitas Arstikeskus https://qvalitas.ee/et/ - this is not an exhaustive lists.

Are rehabilitation services being provided?

The restrictions do not apply to the provision of healthcare services, including rehabilitation services. For rehabilitation services it is also allowed to use swimming pools in healthcare institutions.

 

Last updated: 3 May 2021